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Corona virus

The health and safety of our customers and our delivery staff is our highest priority. If you have any symptoms (cold, cough, sore throat or fever) or are in home isolation, please contact us and together we will consider the best course of action for your delivery.

Unless you inform us that you have symptoms (cold, cough, sore throat or fever) or are in home isolation, we will simply deliver your order. We follow the RIVM guidelines and take responsibility together with our delivery staff to prevent further spread of the virus. Our delivery staff will respect the 1.5-metre rule as much as possible.

Delivery

Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynalogic. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

If this has been agreed with our client, you can change your delivery appointment using your track & trace number sent to you by email and your postcode. This can be done up to 11 pm on the day before the delivery. On the day of delivery, we regret you can no longer change your delivery appointment.

Using your track & trace number sent to you by email and your postcode, you can change your delivery appointment on this page. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change your address; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier.

If you wish to cancel your order, please contact your supplier.

No, that is not necessary. On the day of delivery you will receive an e-mail early in the morning with an indicative time slot of 2 or 3 hours. You can also track the delivery person on the day of the delivery in real time via MyDynalogic. In most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival.

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

This is not always allowed. . You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

It depends on the delivery conditions that apply to the order in question. Please contact your supplier to find out.

If this has been agreed with the client, it is possible to put your parcel through your letterbox or leave it outside your door. If a signature is required for receipt of your order, this is not possible. If delivery to your neighbours is allowed, we will try to deliver your order to a neighbour. If delivery to neighbours is not allowed, you can schedule a new delivery appointment.

Unfortunately this is not possible; in most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival. What is more, you can track the delivery person on the day of the delivery in real time in MyDynalogic.

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynalogic team, we apologise for any inconvenience.

FAQ

Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynalogic. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

This is not always allowed. . You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynalogic team, we apologise for any inconvenience.

If you are not at home when our delivery driver arrives, he will deliver your order to one of your neighbours or take your order back to Dynalogic. If our delivery driver cannot deliver your order or has delivered it to one of your neighbours, you will always receive a not-at-home note in your letterbox with more information about your order.

MyDynalogic

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Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynalogic. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

If this has been agreed with our client, you can change your delivery appointment using your track & trace number sent to you by email and your postcode. This can be done up to 11 pm on the day before the delivery. On the day of delivery, we regret you can no longer change your delivery appointment.

Using your track & trace number sent to you by email and your postcode, you can change your delivery appointment on this page. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change your address; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier.

No, that is not necessary. On the day of delivery you will receive an e-mail early in the morning with an indicative time slot of 2 or 3 hours. You can also track the delivery person on the day of the delivery in real time via MyDynalogic. In most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival.

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

Unfortunately this is not possible; in most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival. What is more, you can track the delivery person on the day of the delivery in real time in MyDynalogic.

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynalogic team, we apologise for any inconvenience.

Not home

This is not always allowed. . You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

It depends on the delivery conditions that apply to the order in question. Please contact your supplier to find out.

If this has been agreed with the client, it is possible to put your parcel through your letterbox or leave it outside your door. If a signature is required for receipt of your order, this is not possible. If delivery to your neighbours is allowed, we will try to deliver your order to a neighbour. If delivery to neighbours is not allowed, you can schedule a new delivery appointment.

If you are not at home when our delivery driver arrives, he will deliver your order to one of your neighbours or take your order back to Dynalogic. If our delivery driver cannot deliver your order or has delivered it to one of your neighbours, you will always receive a not-at-home note in your letterbox with more information about your order.

If the delivery driver has not written down a track & trace number or order number, please contact our customer service. You can also find the track & trace number in the appointment confirmation sent to you via email. You can use this information to schedule a new delivery appointment quickly and easily. If this is not possible, please contact your supplier.

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